My background in media strategy
taught me how people make decisions.
Product design taught me what gets in their way.
I'm Victoria — strategy helps me uncover the real problem.
Design is how I build solutions people can trust.
Health tech is where the stakes keep me honest.
Selected work
Health Tech · Provider & Patient PlatformsA few examples of how I translate complexity into clarity — across users, systems, and scale.
Reducing friction in a high-stakes scheduling system
Designing a net-new mental healthcare scheduling workflow that balanced family experience with clinician capacity, licensure constraints, and business goals to reduce drop-off through reliable appointment availability.
Balancing visibility, coordination, and care across a shared platform
Redesigning patient and caregiver workflows across a shared healthcare platform to improve coordination, visibility, and clarity across different user needs.
Reducing operational friction across care delivery
Simplifying fragmented provider workflows to reduce operational overhead and support more scalable, efficient healthcare operations.
